Return & Refund Policy

Damaged, defective, or incorrect items

If your item arrives damaged, has a print or other quality defect, or is different from what you ordered, report it within 30 days of delivery, unless applicable consumer protection law allows more time.

1. Open our shop contact form and select help with an order.
2. Enter your order number and the email address used at checkout.
3. Describe the issue and provide clear photos showing the item, the problem, and the size label when relevant.

Fourthwall reviews the claim and arranges an approved replacement or refund. Approved replacements for verified production or fulfillment issues are provided at no additional cost. For confirmed defects covered by a supplier warranty, Fourthwall covers approved return costs.

General returns and size exchanges

Our merchandise is made to order. We do not accept returns or exchanges because you changed your mind, chose the wrong size, or prefer another color or style, except where statutory rights apply. Please check the product details and size guide before ordering.

If the size or item shipped differs from your order, contact support using the quality-issue process above. Do not mail an item back without instructions; support will confirm whether a return is needed and provide the appropriate address.

Refunds and timing

Refunds are available for verified quality issues or where statutory rights apply, after review by Fourthwall. Once a refund is processed, the expected time for it to appear is:

• PayPal: within 24 business hours in your PayPal balance.
• Credit or debit card: 7–10 business days, depending on your bank.

These are payment posting times after processing, rather than a promise that a claim will be reviewed within that period. If a processed refund has not appeared after the applicable period, contact order support.

Cancellations and order changes

Use the order link in your confirmation email as soon as possible to request a cancellation or change. Changes are available only for a short time before production. Once production starts, standard cancellations may no longer be possible. Any applicable statutory cancellation or withdrawal rights still apply.

EU, EEA, and UK withdrawal rights

Customers in the EU, EEA, and UK may withdraw from an order of eligible physical goods within 14 days of delivery, or delivery of the last item if the order arrives separately, without giving a reason. Goods made to your specifications or clearly personalized are excluded.

To exercise this right, use our shop contact form and select “Right of Withdrawal” where available. After notifying support, send the items to the address provided within 14 days. You are responsible for direct return shipping costs for these non-defective returns.

The purchase price and standard delivery cost are refunded within 14 days of withdrawal, although the refund may be withheld until the items or evidence of return are received. A deduction may apply for loss in value from handling beyond what is necessary to inspect the goods.

Nothing in this policy limits rights that cannot be waived under applicable consumer protection laws.